Feedback to roadmap

Feedback from chat, tickets and usage grouped into themes with evidence, and tickets filed for the ones with enough weight.

Turn this week's customer feedback into themes and tickets.

Three themes stood out. Slow exports came up 21 times and usage is falling. I linked two themes to existing tickets and drafted three new ones.

Connected apps.

Connect each one once. You sign in on the app's own screen, and you can disconnect any time.

What the agent does, step by step, after you ask. This is an illustration; your results depend on your own data.

intercom.search_conversations64 conversations tagged as feedbackDone
zendesk.search_tickets41 tickets mention the same three areasDone
mixpanel.query_eventsExport usage is down 22 percent for the affected accountsDone
notion.create_pageThemes written with quotes and the accounts behind eachDone
linear.search_issues2 of the themes already have open ticketsDone
linear.create_issue3 new tickets filed for the top themesWaits for you
slack.post_messageThemes shared in #productWaits for you

Looking things up is automatic. Anything that changes something waits for you, and every step is logged.

Connect your apps
Intercom, Zendesk, Mixpanel, Notion, Linear, Slack. Setu keeps the sign-in secure and never shows your passwords to the agent.
Ask, or set a trigger
Run it every friday at 14:00. You describe the job in your own words.
You stay in control
Reading is quick. Anything that writes or deletes can wait for your approval, and every step is logged.