Triage and route every ticket
Each ticket categorised, prioritised using the customer's plan and history, linked to bugs and sent to the right queue.
Chat
Connected apps.
Connect each one once. You sign in on the app's own screen, and you can disconnect any time.
Zendesk
HubSpot
Intercom
Linear
Slack
An example run.
What the agent does, step by step, after you ask. This is an illustration; your results depend on your own data.
Triage and route every ticket
zendesk.list_tickets12 new ticketsDonehubspot.get_companyPlan and renewal date found for each customerDonezendesk.search_tickets3 customers have had the same issue beforeDonelinear.search_issues2 tickets match known bugsDonezendesk.update_ticketCategory, priority and queue set on all 12Waits for youlinear.create_issue1 new bug filed with reproduction stepsWaits for youslack.post_messageThe urgent enterprise ticket sent to on-callDone
You stay in control.
Looking things up is automatic. Anything that changes something waits for you, and every step is logged.
Runs on its own
- 12 new tickets
- Plan and renewal date found for each customer
- 3 customers have had the same issue before
- 2 tickets match known bugs
- The urgent enterprise ticket sent to on-call
Waits for your approval
- Category, priority and queue set on all 12
- 1 new bug filed with reproduction steps
How it works.
Connect your apps
Zendesk, HubSpot, Intercom, Linear, Slack. Setu keeps the sign-in secure and never shows your passwords to the agent.
Ask, or set a trigger
Run it when a ticket arrives. You describe the job in your own words.
You stay in control
Reading is quick. Anything that writes or deletes can wait for your approval, and every step is logged.
More for customer support.
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Customer support
Escalation with full context
“Prepare the escalation for the Northwind ticket.”
Everything the next person needs, gathered first: the history, the account, the billing, what has been tried and what to do.
On request, or when a ticket escalates
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Customer support
Refunds with guardrails
“Handle this refund request.”
The purchase verified, your policy checked, the refund prepared and the customer answered, with the money step always waiting for you.
When a refund is requested
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Customer support
Close the help center gaps
“What do customers keep asking that our help center doesn't answer?”
Repeat questions found across channels, checked against existing articles, with drafts for the biggest gaps.
Every month
Give your agent real hands.
Connect an app, hand your agent the tools, and watch it finish the job.