Catch and fix stuck orders
Stuck orders found, the cause identified, customers told honestly and fulfilment given exactly what to fix.
Chat
Connected apps.
Connect each one once. You sign in on the app's own screen, and you can disconnect any time.
Shopify
Zendesk
Gmail
Google Sheets
Slack
An example run.
What the agent does, step by step, after you ask. This is an illustration; your results depend on your own data.
Catch and fix stuck orders
shopify.list_orders5 orders unfulfilled for 3 or more daysDonegooglesheets.read_range4 of them include a product with a stock mismatchDonezendesk.search_tickets2 of these customers have already written inDonegmail.create_draft5 apology emails drafted with a new ship dateDonegmail.send_messageSend the 5 emailsWaits for youslack.post_messageFix list posted to #fulfilmentWaits for you
You stay in control.
Looking things up is automatic. Anything that changes something waits for you, and every step is logged.
Runs on its own
- 5 orders unfulfilled for 3 or more days
- 4 of them include a product with a stock mismatch
- 2 of these customers have already written in
- 5 apology emails drafted with a new ship date
Waits for your approval
- Send the 5 emails
- Fix list posted to #fulfilment
How it works.
Connect your apps
Shopify, Zendesk, Gmail, Google Sheets, Slack. Setu keeps the sign-in secure and never shows your passwords to the agent.
Ask, or set a trigger
Run it every morning at 9:00. You describe the job in your own words.
You stay in control
Reading is quick. Anything that writes or deletes can wait for your approval, and every step is logged.
More for e-commerce.
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E-commerce
Restock before you sell out
“What's about to sell out, and what should I order?”
Sales velocity, lead times and cash considered together, with purchase orders drafted per supplier.
Every Monday at 8:00
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E-commerce
Run the returns desk
“Process this week's return requests.”
Each request checked against the policy and the order, labels and refunds prepared, and unusual cases flagged for a person.
Every weekday at 11:00
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E-commerce
Run a product drop
“Run the drop on Friday for the new collection.”
Inventory checked, the email and ads scheduled, and the whole thing watched live, with ads paused the moment something sells out.
On the drop date
Give your agent real hands.
Connect an app, hand your agent the tools, and watch it finish the job.